Improvement of Lampung Police Services Through Siger Precision Lampung 21 (PSP-21)

ABSTRACT


INTRODUCTION
The National Police Chief has launched a 100-day work program, one of which is towards the police era 4.0.To support this vision and also to make the work program of the Lampung Provincial Police Head successful, the role of the Lampung Provincial Police (POLDA) is very important as the spearhead whose presence is highly expected in the community.People who are traveling through or into the province of Lampung need accurate and fast information.The Lampung POLDA has a role not only as a protector of the community, but also as a community commander who can become a professional, modern and reliable information center.Information such as travel routes, disasters, the nearest police post, congestion conditions, traffic accidents, emergency services on the way can be a leading breakthrough for the Lampung POLDA.
Several applications have been built by the POLRI including My Police, SIP-OK (Purnamasari, 2018) (Prabowo & Irwansyah, 2018) (Chusyairi et al., 2018) (Masya et al., 2012).The creation of a sense of security and comfort in the community entering the Lampung area reflects police service 4.0.This ultimately supports the achievement of the fall in the number of accidents, the decline in the number of covid, the decrease in the number of burglaries which are some of the targets of the Siger Presisi 21 Police service.With the number of mobile phone users in Indonesia that exceeds 350 million users, information technology, especially cellular mobile device-based applications, is a solution to improve community services at the Lampung Police Ditlantas.
In line with this and the estimated increase in the number of visits and community trips through Lampung Province by the end of the year (candle operation 2020), we propose to build a precision service platform in Lampung Province that is integrated with services from the Lampung Provincial Police to improve public services in general.

RESEARCH METHOD
The research methodology used is:

Problem identification
The problem identification process is carried out to obtain information on problems that are faced directly with all units in the police.The identification process uses observation and interviews.

Collecting Data
The data collection process aims to provide an overview of the existing business processes in each unit at the Lampung Regional Police.Several units such as traffic, public relations, operations and other community services.

Analysis
The needs analysis process is carried out to share the information needs of the community.Information is divided into several sections to make it easier for the public to access.The access process can be done by mobile or web.

Design PSP 21
The design of PSP 21 was carried out to accommodate the needs of the community.The design is carried out according to user needs.

Coding PSP 21
The coding process is the process of translating the design into forms and databases that can be used in real time.

Implementation PSP 21
Implementation is the result of coding that can be accessed in the user interface.The user interface that is built can make it easier for users to get PSP21 services.

Page Index
The index page is the first page that appears when accessing the url https://sigerpresisi.my.id/.The initial screen will present the Service menu.The emergency services page contains services similar to the concept of a panic button.This service will be used to convey information on problems in the field.The working principle of the system must be connected to the internet.Then from the connection, the user's position will be identified and the system will save the position.After that, the reporting form is filled out so that the local police can respond quickly.The online service page contains services that have been provided to the general public that can be accessed from anywhere and anytime.This online service contains online skck services, online sim, online samsat, e-yanduan, e-dumasan, and e-recruitment.This online service is directly integrated with several services in the POLRI such as e-recruitment 3.4.News Menu The news info page contains information directly published by the Lampung POLDA.This information includes handling of covid-19, traffic, eradication of crime, and kamtibmas.To access this information, the public only needs to access the https://sigerpresisi.my.id link and then enter the news Info menu.

CONCLUSION
With the PSP 21, the general public can access police services such as online samsat, online sim, eyanduan, e-dumasan, and skck easily through the website or mobile.In addition, the police can also more easily manage data and administration because of data integration in PSP 21.PSP 21 also proves that the level of public trust in the police is increasing, this is evidenced by the high number of visits by PSP 21.

Figure 3 .
Figure 3. Online Service Page